Privacy Policy

Privacy Policy

Welcome to Wheely Good Ceramics (“we”, “our”, or “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with us online or offline, or use any of our services.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant privacy laws.

1. Information We Collect

We may collect and process the following types of personal data:

a. Information You Provide to Us

  • Contact details: name, email address, phone number

  • Billing and shipping details: postal address, payment information (processed via third-party providers)

  • Communication records: emails, forms submitted via our website, or other messages

b. Information We Collect Automatically

  • Cookies and tracking: IP address, browser type, pages visited, and time spent on the site

  • Usage data: how you interact with our website and services

2. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain our website and services

  • Process and fulfil orders

  • Communicate with you, including responding to enquiries and sending updates

  • Improve and personalise user experience

  • Comply with legal and regulatory obligations

3. Lawful Bases for Processing

Under the UK GDPR, we rely on the following lawful bases to process your personal data:

  • Contract: to fulfil our contractual obligations to you (e.g., processing your order)

  • Consent: when you give us permission (e.g., subscribing to our newsletter)

  • Legal obligation: to comply with legal requirements (e.g., tax records)

  • Legitimate interests: for business purposes unless your rights override our interests

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

  • Service providers: payment processors, delivery companies, email marketing tools

  • Legal authorities: if required by law or to protect our rights

  • Third parties: only with your consent or as part of a business transfer

5. Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected, including legal, accounting, or reporting requirements. We securely delete or anonymise data when it is no longer needed.

6. Your Data Protection Rights

Under UK GDPR, you have rights including:

  • Access: to know what personal data we hold

  • Rectification: to correct inaccurate or incomplete data

  • Erasure: to request deletion of your data

  • Restriction: to limit how we process your data

  • Portability: to obtain and reuse your data

  • Objection: to object to processing based on legitimate interests or direct marketing

To exercise your rights, please contact us at:
📧 Olivia@wheelygoodceramics.com

7. Cookies

We use cookies to improve your experience. You can manage cookie preferences via your browser settings. For more details, please refer to our [Cookie Policy].

8. Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised “Effective Date.”

10. Contact Us

If you have any questions or concerns about this policy or how we handle your personal data, contact us:

Wheely Good Ceramics
📧 Email: Olivia@wheelygoodceramics.com
📍 Address: Salisbury Hall, London Colney, Al21BU

You can also lodge a complaint with the Information Commissioner’s Office (ICO) at https://www.ico.org.uk if you are unhappy with how we have handled your data.